BUT, WHAT IF MASON BOTTLE DOESN’T WORK FOR MY BABY?
Our Motto: You can return any product, at any time, for any reason.
We understand that your babies are the most important gift in your life and how important it is to be able to feed your baby with confidence and without frustration. We also understand that not all babies are the same and this is why we offer a 100% satisfaction guarantee.
We won’t say “no questions asked” because our team wants to know why you were unsatisfied, but this question is asked for no reason other than to be able to use your feedback to make changes within the company and our products.
We simplify our return process by providing you a prepaid shipping label emailed directly to your email, so you can simply print it, attach it to your box and drop it off at your local shipping location. We can confidently say that we will accept back any product, at any time for any reason for a full product refund, less the cost of the return shipping label.
GLASS?! WON’T IT BREAK?
One of the top hesitations we get when it comes to our bottle system is the glass breaking. While our bottles are extremely durable, we can’t claim that they are unbreakable because accidents do happen.
We offer top quality glass jars to ensure you are receiving a durable, high quality product and accompanied with our silicone sleeve; the reports of our bottles breaking are slim to none.
However, we do understand accidents happen so we offer a “glass only” courtesy replacement. Simply email care@masonbottle.com and our customer care team will help you get a replacement processed.
GLASS?! WON’T IT BREAK?
One of the top hesitations we get when it comes to our bottle system is the glass breaking. While our bottles are extremely durable, we can’t claim that they are unbreakable because accidents do happen.
We offer top quality glass jars to ensure you are receiving a durable, high quality product and accompanied with our silicone sleeve; the reports of our bottles breaking are slim to none.
However, we do understand accidents happen so we offer a “glass only” courtesy replacement. Simply email care@masonbottle.com and our customer care team will help you get a replacement processed.
WHAT IF GLASS ISN’T ALLOWED (OR IDEAL)?
We offer two glass-free, non-plastic bottle options.
- Silicone Baby Bottle
- Stainless Steel Mason Jar
OUR SILICONE BABY BOTTLE
This lightweight and durable bottle option that is naturally free of BPA, BPS, lead, phthalates, and other harmful chemicals. The bottle has volume markings imprinted on the inside to adhere to most daycare requirements.
STAINLESS STEEL MASON JAR
We reimagined the mason jar into a single-walled ultra-lightweight 12 ounce bottle stainless steel jar. We have ensured compatibility with our nipples, rings, and straw tops and have the volume markings imprinted right onto the side of the jar for easy measurements.
DO THEY LEAK?
Our products are designed to be leak-free. If you feel that your bottle is leaking, just let us know, and we’ll help to identify the issue ASAP.
We often find that small tweaks solve these issues, like tightening the ring a little further or checking to ensure the nipple is fully snapped into place. But, rest assured, we are here to help and will make sure you have a leak-free feeding experience no matter what!
DO THEY LEAK?
Our products are designed to be leak-free. If you feel that your bottle is leaking, just let us know, and we’ll help to identify the issue ASAP.
We often find that small tweaks solve these issues, like tightening the ring a little further or checking to ensure the nipple is fully snapped into place. But, rest assured, we are here to help and will make sure you have a leak-free feeding experience no matter what!
While these are our top reservations, we understand they are not all of the reservations or questions our customers may have. We have worked hard to compile an extensive FAQ page to help answer many other questions.
If you still don't see the answer to your question, don't hesitate to contact us. Our team will be more than happy to help.
Guaranteed.